Privacy Policy - Bookuly

Privacy Policy

Last Updated: June 07, 2026

Welcome to Bookuly (the "App"), operated by Bookuly ("we", "us", or "our").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services (collectively, the "Service").

By using Bookuly, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

Personal Information You Provide

  • Name, phone number, email address, and password when you create an account.
  • Profile information (photo, gender, date of birth).
  • Booking details: service type (hairdresser, massage, spa, sauna, etc.), date, time, location, and any special requests.
  • Payment information (processed securely via third-party providers — we do not store full card details).
  • Messages and communications between you and service providers.

Automatically Collected Information

  • Device information (model, OS version, unique device ID).
  • Usage data and app analytics.
  • IP address and approximate location (city/country level).
  • Location data (with your explicit permission) to show nearby service providers or enable "at home" booking.

Information from Service Providers

When you book with a professional (hairdresser, masseur, spa, etc.), we may receive confirmation details and ratings.

2. How We Use Your Information

  • To create and manage your account.
  • To process and confirm bookings.
  • To enable communication between you and service providers.
  • To provide customer support.
  • To personalize your experience and recommend services.
  • To send important notifications (booking confirmations, reminders, updates).
  • To improve and analyze the App (analytics and crash reports).
  • To detect and prevent fraud or abuse.
  • For legal compliance.

3. Sharing Your Information

  • Service Providers: We share necessary booking details with the professionals you book (name, phone, service requested, address if "at home").
  • Payment Processors: We use third-party payment services (e.g., Stripe, PayPal, or local Moroccan gateways).
  • Analytics & Cloud Services: Google Firebase, Google Analytics, or similar tools.
  • Legal Requirements: If required by law, court order, or government request.
  • We do not sell your personal data to third parties for marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

  • You can access, correct, or delete your account data through the App settings.
  • You can opt out of marketing communications.
  • You can revoke location permission at any time in your device settings.
  • For account deletion, contact us (data may be retained for legal reasons).

6. Children's Privacy

Bookuly is not intended for children under 18. We do not knowingly collect data from children under 18. If we discover such data, we will delete it.

7. International Data Transfers

Your data may be processed in Morocco and other countries where our service providers operate. We ensure appropriate safeguards are in place.

8. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via the App or email. Continued use after changes means you accept the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@bookuly.app

Address: 7, Rue Karioune 853 853030 RDCH

This Privacy Policy is designed to meet the requirements of Google Play Store and Apple App Store. We recommend you have a lawyer review it before publishing.